Shipping Policy

At Gifterria, we make sure your gift arrives quickly and beautifully packaged.

Processing Times

  • Order Handling: Most orders are processed within 1–2 business days (Mon–Fri, excluding U.S. holidays).

  • Next-Day Dispatch: Orders placed by 2 PM PT typically ship the next day.

  • Pre-Orders / Backorders: Ship on the date indicated at checkout; your order may arrive in multiple packages.

Shipping Methods & Transit Times (U.S.)

Choose Economy (free), Standard or Express at checkout. Transit times are in business days after your order ships and depend on the destination:

  • California: Economy 1–3 · Standard 1–2 · Express 1–2

  • Nevada, Arizona: Economy 2–4 · Standard 1–2 · Express 1–2

  • Utah, Oregon, New Mexico: Economy 3–5 · Standard 2–3 · Express 2

  • Washington, Idaho, Colorado: Economy 3–5 · Standard 3–4 · Express 2

  • Montana, Wyoming, Texas: Economy 4–6 · Standard 3–4 · Express 2

  • Oklahoma, Kansas, Nebraska, South Dakota, North Dakota: Economy 4–6 · Standard 4 · Express 2

  • Minnesota, Iowa, Missouri, Arkansas, Louisiana: Economy 5–6 · Standard 4 · Express 2

  • Wisconsin, Illinois, Michigan, Indiana, Ohio, Kentucky, Tennessee, Mississippi, Alabama: Economy 5–7 · Standard 4–5 · Express 2–3

  • Georgia: Economy 6–8 · Standard 4–5 · Express 2–3

  • Florida, South Carolina, North Carolina, Virginia, West Virginia, Maryland, Delaware, Washington DC, Pennsylvania, New Jersey, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, Maine: Economy 6–8 · Standard 5 · Express 2–3

  • Alaska, Hawaii: Standard 4–8 · Express 2–3 (Economy not available)

Transit times are estimates provided by carriers and are not guaranteed.

Shipping Fees

  • Free Shipping (Economy): On all U.S. orders, with no minimum.

  • Rates for expedited options are shown at checkout and depend on weight, destination, and method.

Tracking

  • Real-Time Tracking: Every order includes a tracking link sent by email/SMS when your package ships.

  • Tracking may take up to 24 hours to update after the carrier scans your package.

Address Changes & Order Edits

  • We start processing quickly. If you need to update your address or edit your order, contact us immediately at care@gifterria.us.

  • Once an order has shipped, we’re unable to reroute it.

Delivery Issues

  • Lost / Stuck in Transit: If your tracking hasn’t updated for 7+ business days, contact us and we’ll help investigate with the carrier.

  • Damaged / Missing Items: Please inspect upon delivery and report any issues within 48 hours with photos so we can make it right.

  • Gifterria is not liable for delays caused by carriers, weather, or events outside our control.

PO Boxes, APO/FPO

  • Standard shipping to PO Boxes and APO/FPO/DPO addresses is available for eligible items. Some oversized or restricted items may not qualify.

International Shipping

  • Transit Time: Typically 7–10 business days to most locations.

  • Duties & Taxes: Recipients are responsible for any customs duties, taxes, or import fees.

  • International delivery times are estimates and may be extended by customs processing.

Undeliverable / Refused Packages

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we’ll issue a refund minus shipping fees once received and processed. Reshipments may require an additional shipping charge.