Shipping policy

At Gifterria, we make sure your gift arrives quickly and beautifully packaged.

Processing Times

  • Order Handling: Most orders are processed within 1 business day (Mon–Fri, excluding U.S. holidays).

  • Same-Day Dispatch: Orders placed by 2 PM PT typically ship the same business day.

  • Pre-Orders / Backorders: Ship on the date indicated at checkout; your order may arrive in multiple packages.

Shipping Methods & Transit Times (U.S.)

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days
    Transit times are estimates provided by carriers and are not guaranteed.

Shipping Fees

  • Free Standard Shipping: On all U.S. orders over $49 (after discounts, before taxes).

  • Rates for orders under the threshold and for expedited options are shown at checkout and depend on weight, destination, and method.

Tracking

  • Real-Time Tracking: Every order includes a tracking link sent by email/SMS when your package ships.

  • Tracking may take up to 24 hours to update after the carrier scans your package.

Address Changes & Order Edits

  • We start processing quickly. If you need to update your address or edit your order, contact us immediately at care@gifterria.us.

  • Once an order has shipped, we’re unable to reroute it.

Delivery Issues

  • Lost / Stuck in Transit: If your tracking hasn’t updated for 7+ business days, contact us and we’ll help investigate with the carrier.

  • Damaged / Missing Items: Please inspect upon delivery and report any issues within 48 hours with photos so we can make it right.

  • Gifterria is not liable for delays caused by carriers, weather, or events outside our control.

PO Boxes, APO/FPO

  • Standard shipping to PO Boxes and APO/FPO/DPO addresses is available for eligible items. Some oversized or restricted items may not qualify.

International Shipping

  • Transit Time: Typically 7–10 business days to most locations.

  • Duties & Taxes: Recipients are responsible for any customs duties, taxes, or import fees.

  • International delivery times are estimates and may be extended by customs processing.

Undeliverable / Refused Packages

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal, we’ll issue a refund minus shipping fees once received and processed. Reshipments may require an additional shipping charge.